Communication Skills for Business and Organizations

Communication Skills for Business and Organizations
Communication is two-way process of reaching mutual understanding, in which participants not only exchange information, news, ideas and feelings but also create and share meaning. Communication here plays a very important role in process of directing and controlling the people in the organization. It is essential for success and growth of an organization. Communication gaps should not occur in any organization. Communication needs to be effective in business. Business Communication is any communication used to promote a product, service, or organization – with the objective of making sale. In business communication, message is conveyed through various channels of communication including internet, print (publications), radio, television, outdoor, and word of mouth. There are various forms of Communication in Context, eg Intrapersonal, Interpersonal Group Public and Mass communication, Communication also flows in an organization in many directions. Organizations have both formal and informal layout. A good organization must have communication strategies in place.

In an organization, all members from CEO down to gatekeeper must need to have desired communication skills. Communication skills consist of verbal, non-verbal, and visual skills. Business communication involves constant flow of information. Feedback is integral part of business communication. In present day globalized world communication also demands technological skills. Reading, listening and speaking skills are very important to succeed in verbal communication. Appropriate knowledge and skills on various forms of Business writing e.g., Business letters, email and memos, Report writing, Instruction, Business Proposal Munities of Meeting and Presentations are essentials in our day –to-day professional life.

Besides, verbal components of communication non-verbal behavior is an incredible means of communication that serves many purposes. It includes apparent behaviors such as facial expressions, eyes, touching, and tone of voice, as well as less obvious messages such as dress, posture and spatial distance between two or more people. It is used to communicate attitudes and emotions, and to manage immediate social situations. Other forms support and complement verbal communication, as well as offer another means of speaking simply through gesture. Nonverbal communication is estimated to make up 65-90% of all communication, and understanding, interpreting, and using it are essential skills.

Correct use of various communication skills eventually leads to overall organizational success through self-development. It further leads to personal and professional growth of an employee, ultimately benefiting the organization. A thorough understanding of Communication plays in our day-to-day business activities is vital. Knowledge on related skills also pay important dividends in cross-cultural workplace or multinational corporations, international business conditions and even during negotiations. It is therefore, important to know the importance, modes and effective use of Communication skills in successful organizational development.

Specific Learning Objectives of the Workshop:
At the end of Workshop participants are expected to be able to:
• Know various components of communication and aspects of business communication.
• Know various Communication Barriers – Reasons for Communication Breakdown and its impacts in organization and business
• Know Communication Channel for business and organization and importance of communication in an organization, in a Business and in work place.
• Understanding the importance of communication in an organization, in a Business and in work place
• Know different forms and flows of communication in organization
• Know Communication strategies for business and Organization
• Know various Communication Skills for Business and Organization in details
• Know various aspects of Non Verbal behavior in Communication as shaped up as different study of discipline in the Business Communication
• Understanding the relationship and contrast between Verbal and Nonverbal Communication.
• Understanding the Nature and Principles of Nonverbal Behavior and various Roles and Functions of Non-verbal Communication
• Know different Categories of Non Verbal Communication in details
• Understanding Nonverbal Communication in Relational, Professional, Cultural and Gender Contexts
• Know the Importance and use of Non-verbal Communication in the Workplace, organization, international business and Professional/Business Presentations
• Know how to Interpret non-verbal communication and achieve Non-verbal Competence
Contents of Training:

Day 1

Introduction

Preliminary Discussion on Communication and Business Communication
• Definition and main components of communication
• Communication Barriers – Reasons for Communication Breakdown and its impacts in organization and business
• Overcoming Communication Barriers
• Aspects of Business Communication
• Communication Channel for business and organization?
• The importance of communication in an organization, in a Business and in work place

Forms of Communication in Context
• Intrapersonal Communication
• Interpersonal Communication
• Group communication
• Public communication
• Mass Communication

Communication flows in an organization:
• Internal Communication
• Vertical Communication
• Upward Communication
• Downward Communication
• Horizontal/Literal communication
• Diagonal Communication:
• External Communication
• Structure of Business Communication: Formal VS Informal

Communication strategies for business and Organization

Communication Skills for Business and Organization,

Details of Reading Skills
• Reading as a Skill
• Types of Reading techniques and when to use them
• Essentials of Reading Skill
• How to read well

Details of Listening Skills
• Listening as Skill
• Types of Listening
• Key Components of listening Skills
• How to listen effectively

Details of Verbal Communication Skills
• The Principles of 7C’s of Communication Skills
• Oral Communication Skills
o Characteristic of Oral Communication
o When the use of Oral Communication more Effective
o Principles of Oral Communication
o Medias or ways or techniques or channels of oral communication
o Advantages and disadvantages of Oral Communication
• Written Communication Skills
o Characteristic of Written Communication
o Advantages and disadvantages of Written Communication
o When the use of Written Communication more Effective
o Principles of Business writing
o Types of business writing
o Various Forms of Business writing
• Correspondence: Business letters, email and memos
• Report writing
• Instruction
• Business Proposal
• Munities of Meeting
• Presentations
o Common mistakes in business writing

Day 2

Non Verbal Skills
• Preliminary Discussion on Non-Verbal Communication
• Definition, History and Evolution of Non-Verbal Communication
• Non-Verbal Communication: Fact and Fiction
• Relationship between Verbal and Nonverbal Communication.
• The Nature and Principles of Nonverbal Behavior
• Roles and Functions of Non-verbal Communication

Elements and Categories of Non Verbal Communication
• Personal Presentation, Appearance and Adornment
• Environment
• Facial Expression
• Oculesics: Gaze and Eye Contact
• Body Language
o Kinesics: Gesture and Body Motion
o Posture and Head movement
o Locomotion
• Proxemics: Space and Distance
• Haptic: Use of Touch
• Chromatics: Use of Time and Pause
• Vocalic: Use of tone, pitch, volume and speed of voice
• Paralanguage
• Silence: Muteness, stillness and Secrecy
• Olfectics: Smell

Nonverbal Communication in Relational Professional Cultural and Gender Context
• Importance and Applications of non-verbal Communication in the Workplace, Organizations, International Business and in professional presentation

Understanding non-verbal communication and Non-verbal Competence
• Interpreting non-verbal communication
• Guidelines for sending Nonverbal Messages
• Guidelines for interpreting Nonverbal Messages
• Detecting Deception
• Improving Nonverbal Skills