Front Desk Management

A front desk person or a receptionist works at the front line of communications, providing aide to the administrative tasks and support functions ensuring information is provided in the right manner, as well as dealing with inquiries and requests from clients and colleagues even when multitasking and the situation is difficult. This role evolves around a crucial element of the organization- first Impression.This workshop will create a complete profile of the front desk personnel along with the tasks, roles and professionalism. At the end of the day, participants are expected to feel confident about the role and make a positive difference in performance.

Objectives:

· Identify the roles of a front desk personnel/receptionist
· Comprehend the excellence in Customer Service in receiving guest/visitors/ clients and handling phone conversations
· Describe the administrative tasks, multitasking and handling various complex situations efficiently
· Demonstrate Professionalism as a front desk personnel/receptionist

Contents of Training:

o Communications
o Meet and Greet
o Telephone etiquette
o Filing and record keeping
o Dispatch Management
o Handling Difficult Situations
o Meeting and Reservation Management
o Professionalism
o Excellence in Customer Service