Problem Solving and Business Decision Making

This action packed workshop covers techniques used in solving workplace problems, including the identification of root causes of a problem, generating and evaluating alternative solutions, and making appropriate decisions. You will apply a variety of problem-solving tools to a case study from your workplace.

• Use a range of problem-solving tools
• Confidently solve problems
• Improve processes in your workplace

Learning Objectives
• Anticipate and identify problems
• Generate and evaluate alternative solutions to a problem
• Make a decision and take responsibility for it

Contents of Training:

• Problem-solving and decision making styles
• Identifying your style
• Working with the different styles
• The ADAPT problem-solving process

A – Adapt
• Changes, deviations and problems
• Identifying the symptoms of problems
• Tools to identify root causes of problems

D – Decision Making
• Generating creativity in your team
• Brainstorming
• Methods of making a decision
• Developing criteria for an ideal solution
• Identifying the best solution
• Building consensus
• Managing conflict

A – Analyse the Risk
• Strengths, weaknesses, opportunities and threats
• Reasons for the failure of problem-solving

P – Planning
• Time, cost and quality
• SMART planning
• Project planning tools

T – Transition
• Selecting the best approach to implementation
• Communicating your decision
• Reviewing the success of a solution