Retail Customer Service

The Retail Customer Service Skills Training Certificate Program prepares participants with the skills and knowledge needed for successful careers in today’s retail world. This is an excellent option for those already working in a retail environment and wanting to advance in their careers or for those interested in starting new retail jobs. The program emphasizes customer service skills that can be applied in a wide variety of retail settings.

Objective 
The program emphasizes customer service skills that can be applied in a wide variety of retail settings.
Contents of Training:

The Training includes the following topics:
o What is customer service?
o The Importance of Good Customer Service In a Retail Store
o Types of customers
o Top 10 Ways to Turn Off Customers
o 21 Tips for Excellent Retail Customer Service
o Appealing to Repeat (Loyal) Customers
o Telephone Handling
o Dealing with the Disgruntled Customer
o 11 Ways to Tell Your Customer No
o G.U.E.S.T
o Managing Time
o Working in teams
o Managing yourself and others
o Becoming successful in the retail world